Our satisfaction guarantee
Every item you order from Degushirts (a Spreadshirt partner shop) will be hand printed for you. This is what distinguishes us from traditional mail order companies. We cannot simply return exchanged goods to stock and resell them. Nevertheless, we want you to be completely satisfied with your order. Therefore you profit independently of the complaint reason of our
30-day exchange guarantee
Exchange your goods within 30 days from date of order whether you don't like the article, don't like it or don't meet your expectations for other reasons. In any case we offer you the following options:
- Exchange for new goods
- Exchange for a voucher for your next order
Use the link in your email delivery confirmation.
A refund of the purchase price is possible if the ordered product was not personally designed by you. We cannot process unsolicited returned items.
This is how you can prevent complaints
1. test us before a larger order
If you are planning an order for yourself and your team and you are unsure about sizes, cut or colours, first order unprinted articles to try on, because we can easily exchange them again. If you don't like a single printed shirt, we can also exchange it for a voucher or a new article. In this way you help to protect the environment and conserve resources.
2. view your email order confirmation immediately
If you mistyped the imprint or accidentally chose the wrong motif, follow the link in the email confirmation and cancel the order yourself immediately before it goes to print. You will then be able to view, modify and resubmit your order.
3. plan time buffer on
We are fast, but we do not guarantee that your order will be with you tomorrow. Sometimes there are problems with a motif, sometimes some products are out of stock. If your order does not arrive in time for your birthday, wedding anniversary or farewell party, this is unfortunately not a reason for return. But you can choose the express option when ordering, then the goods will arrive safely at the desired date.
Our satisfaction guarantee is in addition to your legal rights, including right of withdrawal and warranty claims. You can also find all information on this in our Terms & Conditions.
Help & Answers
Do you have questions about your order? The friendly customer service of Spreadshirt will be happy to help you from Mon-Fri 8-19 / Sat 10-14.
0341 59 400 5900
Do you have any questions or suggestions? Write us!